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Bicycle Service & Workshop in Hillcrest, KZN
Welcome to Biket Hillcrest — the go-to bicycle service centre in Hillcrest. As the only official Trek, Bosch, Shimano & SRAM certified workshop in the Upper Highway area, we deliver tailored maintenance, repairs and overhauls for road bikes, mountain bikes, gravel bikes and e-bikes.
Why Choose Us in Hillcrest?
Local workshop right in Hillcrest (fast access, quick turnaround)
Certified bike mechanics with brand-level training
Full suite of services: minor, general, overhaul, suspension, diagnostics
24-hour turnaround on most services
Transparent pricing, no surprises
Our Services (Hillcrest Workshop)
List your services (Minor Service, General, Level 4, etc.) with short blurbs.
Service Areas:
We serve Hillcrest, Kloof, Winston Park, Upper Highway, Durban’s Western suburbs, KZN region
Client Promise:
We aim to have your bike back in top running order — we don’t cut corners. If parts are needed, we quote first.
Book Your Service right here in Hillcrest
Servicing your bike
Regular maintenance is the key to keeping your bike running smoothly ride after ride. Explore the service packages and stop in or call today to schedule your next tune-up! At biket, we’re committed to providing you with the absolute best bicycle service in the Hillcrest / Upper Highway area of KwaZulu - Natal. Our service team has over 20 years in workshop experience, our head mechanic Rowan Johns is here to answer your maintenance and repair questions, and to provide you with the value and expert service that you deserve. From suspension services, Electric bike software updates, wheel builds, full bike services and upgrades we have a wealth of knowledge to assist and get you back out riding. Get in touch by booking your bike in on the booking form above. Should you be unsure of what you need, click the "i don't know what i need ?" tab and we will assist you once the bike arrives. Please note that all pricing is the labour charge, and excludes all parts.
Popular Service Packages
Minor Service
Wash, lube, gears, brakes, bolt check, sealant check
- Every 25–50 hours of riding (roughly every 4–6 weeks for a regular rider).
- Why: Cables stretch, bolts bed in, sealant dries, and drivetrains accumulate dirt.
General Service
Full run-through, cables, pads, drivetrain components if needed
- Every 75–100 hours of riding (every 3–4 months for an active rider).
- Equivalent to a quarterly deep-check to keep wear under control.
Level 2
All General service items - Plus Hubs, Bottom Bracket, headset
- Every 150–200 hours of riding (every 6–12 months depending on conditions).
- Critical if riding in mud, rain, or on gravel, as bearings wear much faster.
How Often Should You Service Your Bike?
Every rider is different — here’s a quick guide to help you decide when to book your bike in:
- Casual Rider
👉 Ride occasionally or just for leisure once or twice a month.
✅ Service once or twice a year.
- Regular Rider
👉 Ride 2–3 times a week on road, gravel, or light trails.
✅ Minor Service every 1–2 months
✅ General Service every 3–4 months
- Serious / MTB Rider
👉 Ride weekly on tough terrain or race regularly.
✅ Minor Service monthly
✅ Full Service at least twice a year
✅ Suspension services as per manufacturer’s schedule
Traveling somewhere?
We can box your bike up at a cost of R495.
This includes the box, the packaging and the labour.
Service made simple
When it’s time to bring your bike in, here’s what we’ll do.
Listen
When we ask, “How can we help you today?” we mean it. We want to know any concerns you’re having; how far, how often, and where you like to ride; and if you have any big goals or races coming up. That way we can provide exactly what you need to get the most out of your bike.
Inspect
One of our service advisers will put your bike in the stand and run it through our professional inspection process. They’ll describe what they’re doing, what they’re noticing, and address all of your concerns.
Recommend
From there, we'll discuss a holistic solution that addresses the needs of you and your bike. We'll also create an itemized quote to make sure you're comfortable with repair costs before we get to work.
Get to fixin’
Leave your bike with us, and we'll do the rest! You'll receive an email and/or text when your repairs have been completed, and we'll be sure to give you a call if anything pops up along the way. Plus, we know how hard it is to go a day without your bike – much less two weeks – which is why we strive for 24-hour service turnaround.
Important Workshop Policy Updates
To ensure we can continue offering the highest quality service and support, our workshop policy will be changing over the coming years:
- From January 2026:
We will no longer be offering services or workshop jobs on Specialized Levo e-bikes. - From January 2027:
We will no longer be offering services or workshop jobs on Specialized, Cannondale, Orbea, Argon, Santa Cruz, and Canyon bikes. - From January 2028 onward:
Our workshop will only offer services on the brands we sell directly.
⚠️ These changes allow us to focus our expertise, training, and parts availability on the brands we represent — ensuring the fastest turnaround times and the highest standard of care for our customers.