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Frequently Asked Questions
Welcome to the Biket Hillcrest FAQ page. This page provides clear answers to common questions about our physical store, Trek bicycles, workshop services, online orders, deliveries, warranties, and general cycling support in the Upper Highway area.
As an approved Trek retailer and Trek online store for South Africa, Biket Hillcrest supports riders in Hillcrest, Kloof, Waterfall, Gillitts, and surrounding areas with reliable information and structured processes. This FAQ is designed to help you understand how our store operates, how our booking based workshop works, what products we carry, and what services we offer.
Here you’ll find guidance on topics such as booking a bicycle service, service turnaround expectations, delivery and collection options, warranty support, online shopping at biket.co.za, and whether we service all bicycle brands. Our approach is focused, transparent, and consistent, ensuring customers know what to expect before visiting or booking.
If you cannot find the information you’re looking for, our team is available to assist during trading hours, either in store or through our online channels. You can visit our Hillcrest showroom or shop online at biket.co.za for Trek bicycles, accessories, kids bikes, and workshop bookings.
Our goal is to provide a clear, accurate, and dependable reference point for cyclists looking for trusted information about Biket Hillcrest and how we operate.
OUR PHYSICAL STORE
- Mon - Fri: 9am - 4:30pm
- Saturdays: 9am - 12pm
- Sundays & All Public Holidays: Closed
Our retail store opens at 9am.
Early bike drop off is available before opening hours for customers with a confirmed service booking. Instructions are available via the QR code at the front door or on our website.
No, we close every year over the Christmas and New Year period.
We close on 23 December at midday and reopen on the first Monday of the first full working week in January.
We only have one store in South Africa. Our address is 11 inanda road, Hillcrest KZN 3650
Biket Hillcrest is located at 11 Inanda Road, Hillcrest, KwaZulu Natal, South Africa.
We Do Not Operate on South African Public Holidays.
Yes. You are welcome to visit the store during trading hours to view bicycles, accessories, and riding gear.
- Email: info@biket.co.za
- Call : +27311406112
- Whatsapp: +27745442918
No.
We do not buy, sell, or trade used bicycles.
No, unfortunately we do not buy used bikes from anyone.
No, unfortunately we do not selll used bikes for anyone. We do not offer this service, and do not want to make commision off these sales either.
Bikehub is your best bet for a private sale. Alternatively have a chat to bike market, or bicycle garage. They will make you an offer and purchase it out right from you.
No, unfortunately we do not offer this service.
No, unfortunately we do not offer this service.
You can log it using the following form.
No, unfortunately we only offer bike setups on new bikes that are purchased from us.
Yes. Biket is an approved Trek dealer and approved online Trek store. All Trek bikes, accessories and warranties are fully supported.
No appointment is required.
However, for higher end bikes, sizing discussions, or demo requests, we recommend contacting us in advance so we can allocate the correct time and staff.
No, Biket Hillcrest is a Trek focused bicycle retailer. We sell Trek bicycles exclusively.
Regrettably, we do not provide a discount for purchasing two items. Our pricing policy does not include discounts for purchasing multiple items.
Please go to the product you would like, and instead of adding to cart. 'Request a Quote', fill in your details and the site will generate an automatic quote for you.
Yes, we charge a once off fee of R500 for the report, which is then taken off your new bike purchase from us.
We focus on Trek bikes, it's our specialty. We can assist with sizing for a Trek.
Yes, Demo availability depends on model, size, and demand. All demos are booking based.
Yes. Click and collect is available. You will be notified once your order is ready for collection.
Yes. Please ensure they have your order confirmation and valid identification.
Yes. Digital gift cards are available online and can be redeemed in store.
Yes. Customer parking is available directly in front of the store.
OUR SERVICE CENTRE
Biket Hillcrest operates as a booking only service centre. All workshop services are scheduled in advance and subject to inspection and workshop capacity.
No.
We do not offer walk in repairs. All workshop jobs must be booked in advance.
No.
Bookings reserve a place in our workshop workflow but do not guarantee same day completion.
We only have one in South Africa. Our address is 11 inanda road, Hillcrest KZN 3650
Yes.
All services are booking based. Bikes dropped off without a booking may need to be rescheduled.
We Do Not Operate on South African Public Holidays.
We are a Trek focused service centre and only service Trek bicycles purchased from Biket Hillcrest.
No.
We do not service all bicycle brands or support all repair types.
No.
Inspections are part of a booking based workshop process and cannot be done on a walk in basis.
Yes.
Early bike drop off is available before opening hours for customers with a confirmed service booking. Instructions are available via the QR code at the front door or on our website.
Turnaround time depends on the service booked, inspection findings, and workshop capacity. Estimated timelines are communicated once the bike has been inspected.
Yes.
All work is inspected and quoted before proceeding. No work begins without customer approval.
You will receive automated updates via WhatsApp as your bike progresses through the workshop.
No.
All workshop jobs are handled in booking order to ensure fairness and consistency.
Yes.
A minimum workshop charge of R200 applies.
Yes, for supported Trek e bike models.
No.
We do not offer wait while you service appointments.
Bikes dropped off outside the allocated booking time may need to be rescheduled to the next available slot.
You will be notified when your bike is ready for collection. Bikes are released once payment has been completed.
Our workshop prioritises bicycles purchased from Biket Hillcrest. Service availability is limited to Trek bicycles purchased from us.
No.
Cleaning and wash services are performed as part of a service package only.
If additional work is identified during inspection, you will be notified and approval will be required before proceeding.
If a quote is not approved, no work will be carried out and the bike will be made available for collection.
OUR ONLINE STORE
- Mon - Fri: 9am - 4:30pm
We only have one store in South Africa. Our address is 11 inanda road, Hillcrest KZN 3650
Yes.
Biket Hillcrest is an approved Trek retailer. You can verify this by visiting the official trekbikes.com website, using the dealer locator, and selecting Biket Hillcrest, which links directly to biket.co.za.
Yes.
Selected Trek bicycles are available for purchase online. Availability may vary by model, size, and specification.
Yes.
Click and collect is available. You will be notified once your order is ready for collection.
Yes.
We deliver nationwide within South Africa. Delivery options and costs are calculated at checkout based on item size and delivery address.
Delivery timelines vary depending on product type, location, and courier service. Estimated delivery times are provided at checkout.
Yes.
Once your order has been dispatched, tracking details will be provided via email or WhatsApp where applicable.
No.
Our pricing reflects official supplier pricing, warranty support, and after sales service.
Order cancellations are subject to processing status. Please contact us as soon as possible if you need to request a cancellation.
No, unfortunately we do not offer this service.
Yes.
All products are covered by manufacturer warranties where applicable. Warranty support is handled through Biket Hillcrest.
You can log it using the following form.
Yes. We ship nationwide. Most parts and accessories ship within 48 hours. Bikes are fully checked by our mechanics and safely boxed before dispatch.
Availability depends on supplier stock and lead times. Some items may be available as special orders.
Regrettably, we do not provide discount codes or price matching. The optimal approach would be to await a sale, such as Trek fest in July or Black Friday in November.
Regrettably, we do not provide a discount for purchasing two items. Our pricing policy does not include discounts for purchasing multiple items.
Please go to the product you would like, and instead of adding to cart. 'Request a Quote', fill in your details and the site will generate an automatic quote for you.
We stock a curated range of accessories, components, and apparel aligned with Trek bicycles and the brands we support.
Yes, within reason.
Detailed technical assessments or compatibility checks may require a workshop booking.
Yes, we ship anywhere within South Africa.
All online order queries can be directed via the contact details provided on biket.co.za during trading hours.
No.
We currently only sell and ship products within South Africa.