Frequently Asked Questions

Here are some frequently asked questions. Browse through them to find answers to common inquiries you may have

What are your 2025 Festive season hours?

Please note the following details for festive trading hours 2025.

Online orders placed after 2pm Wednesday 17 December 2025 will not arrive in time for Christmas.

Bike orders placed after 2pm Friday 12 December 2025 may not arrive before Christmas.

Online orders placed between 18 - 20 December 2025 will still be sent out, and delivered after Christmas.

Orders placed after 10am 20th December 2025 will only be shipped out on the 5th January 2026.

Our Workshop will be closing at 5pm on Wednesday 17 December and reopen on 5 January 2026 at 8am.

Please note our physical store will be closing 4:30pm 22nd December 2025 and reopening 8am 6th January 2026, to give our staff a much needed break after working 6 days a week all year. This allows them to spend time with their families and enjoy a few days off before returning ready for 2026.

This means we will not be able to respond to requests, tracking of orders and returns. This will be sorted out again 6th January 2026 when we return.

May you have a safe and festive season with your family and friends.

How many stores do you have in KZN and South Africa?

We only have one store in South Africa. Our address is 11 inanda road, Hillcrest KZN 3650

What is your store address?
  • 11 inanda road, Hillcrest, KZN 3650
What are your trading hours?
  • Mon - Fri: 8am - 4:30pm
  • Saturdays: 9am - 12pm
  • Sundays & All Public Holidays: Closed
How can i contact you?
  • Email: info@biket.co.za
  • Call : +27311406112
  • Whatsapp: +27745442918
Are you open on public holidays?

Please Note: We Do Not Operate on South African Public Holidays.

Do you offer trade ins?

No, unfortunately we do not offer any trade ins.

Will you buy my used bike?

No, unfortunately we do not buy used bikes from anyone.

Will you sell my used bike?

No, unfortunately we do not selll used bikes for anyone. We do not offer this service, and do not want to make commision off these sales either.

Where can i sell my used bike?

Bikehub is your best bet for a private sale. Alternatively have a chat to bike market, or bicycle garage. They will make you an offer and purchase it out right from you.

Can i leave my bike with you to try sell it?

No, unfortunately we do not offer this service.

Can you give me an evaluation on my used bike?

No, unfortunately we do not offer this service.

How do i log a warranty?

You can log it using the following form.

 

Does Biket Hillcrest offer bike setup or fitment?

No, unfortunately we only offer bike setups on new bikes that are purchased from us.

Do you offer courier delivery?

Yes. We ship nationwide. Most parts and accessories ship within 48 hours. Bikes are fully checked by our mechanics and safely boxed before dispatch.

Is Biket Hillcrest an authorised Trek retailer

Yes. Biket is an approved Trek dealer and approved online Trek store. All Trek bikes, accessories and warranties are fully supported.

i am looking for a better price or discount code.

Regrettably, we do not provide discount codes or price matching. The optimal approach would be to await a sale, such as Trek fest in July or Black Friday in November.

If i buy two of something, can i get a better price?

Regrettably, we do not provide a discount for purchasing two items. Our pricing policy does not include discounts for purchasing multiple items.