Biket Commission Structure & Eligibility Rules

Biket Commission Structure & Eligibility Rules

Version 1 — Effective 5 January 2026

Creating the customer experience earns the commission — scanning the transaction does not.

This document explains how monthly commission is calculated, accelerated, adjusted and paid. It applies together with the Biket Staff Handbook, the employee's employment terms and any written monthly targets issued by management. Targets may change according to the month, trading conditions and operational requirements.

1. Monthly Target Channels

Biket sets targets for three business channels:

  • Point of Sale (POS): qualifying in-store retail sales.
  • Hub / Workshop: qualifying workshop revenue.
  • Online Store: qualifying online-store sales.

Management will communicate the applicable targets for each commission month. Each employee's individual commission is calculated against the qualifying sales and target allocated to that employee or role.

2. Individual Target and Base Commission Ladder

Each commission-earning employee is allocated an individual share of the relevant channel target. Commission is based on that employee's achievement against their own allocated target—not simply on whether the total channel target was achieved.

For example, if the monthly POS target is R1,000,000 and two sales employees are each allocated R500,000, each employee is measured against their own R500,000 target.

The commission rate is applied to the employee's actual qualifying sales using the following brackets:

  • Below 75% of individual target: no commission.
  • 75%–79.99%: 0.75% commission.
  • 80%–84.99%: 0.80% commission.
  • 85%–89.99%: 0.85% commission.
  • 90%–94.99%: 0.90% commission.
  • 95%–99.99%: 0.95% commission.
  • 100% or more: 1.00% commission before any applicable team accelerator.

An employee must achieve at least 75% of their allocated individual target to earn commission for that month. Achievement below 75% earns no commission. The employee moves to the next rate only when the next full 5% achievement bracket is reached. For example, 84.99% earns 0.80%, 85% earns 0.85%, 95% earns 0.95%, and 99% still earns 0.95%.

Base commission = actual qualifying sales × applicable commission rate.

Example: Against a R500,000 individual target, R375,000 is 75% achievement and earns 0.75%; R425,000 is 85% achievement and earns 0.85%; R450,000 is 90% achievement and earns 0.90%; and R500,000 is 100% achievement and earns 1.00%.

3. All-Channel Team Accelerator

The accelerator is designed to reward teamwork and prevent an employee from disengaging after reaching their own target. Employees who have capacity are expected to help other parts of Biket succeed—for example, assisting the workshop when it is under pressure, supporting the retail floor, helping with online orders, preparing bicycles, following up customers or completing other useful cross-channel work.

The accelerator is an all-or-nothing team result. It applies only when both of the following conditions are met:

  • Every commission-earning employee achieves at least 100% of their allocated individual target; and
  • All three channels—POS, Hub / Workshop and Online Store each achieve at least 100% of their respective monthly target.

If even one commission-earning employee misses their individual target, or if even one channel misses its target, the accelerator does not apply to anyone for that month. There is no partial accelerator and no exception based on one or two employees or channels having achieved target.

Without the accelerator, every employee's commission rate is capped at 1.0%, even where an individual employee exceeds their own target.

Only when every employee and every channel reaches target does the team accelerator unlock the higher commission ladder:

  • 100%–109.99% of individual target: 1.3% commission.
  • 110%–119.99% of individual target: 1.4% commission.
  • 120% or more of individual target: 1.5% commission.

The accelerated rate is applied to the employee's actual qualifying sales and is capped at 1.5%.

The principle is simple: reaching your own target unlocks 1.0%. The accelerator unlocks only when everyone hits their individual target and every channel hits its target. If one misses, nobody receives the accelerator.

4. Qualifying Sales

The following transactions count toward targets and commission:

  • Normal customer purchases at Biket's advertised selling price.
  • Customer purchases at authorised, advertised promotional or clearance prices.

The following transactions do not count:

  • Staff purchases.
  • Purchases for friends, family or third parties using a staff discount.
  • Transactions with a special or discretionary discount outside Biket's advertised selling price or an authorised advertised promotion.
  • Internal transactions, stock movements, reversals, refunds, cancelled transactions and other non-qualifying transactions.

Returns, refunds, cancellations, credit notes and corrections may be removed from qualifying sales before commission is finalised or corrected in a later commission calculation where they are identified afterwards.

5. Gross Profit & Pricing Integrity

Sales targets and commission must be achieved while maintaining the required gross-profit standard established through Trek pricing and Biket's approved pricing structure. Revenue generated by sacrificing the required margin is not acceptable target achievement.

  • Employees may not discount products merely to close transactions, inflate sales totals, reach a target or increase commission.
  • Only discounts, advertised sales, clearance pricing or promotional offers expressly set or approved by management may be offered.
  • Staff may not create their own promotions, promise unauthorised discounts, alter selling prices or use discretionary price reductions without prior management approval.
  • A manual price override or exceptional discount requires clear management approval before the transaction is completed.
  • Transactions that do not maintain the required gross profit, or that include an unauthorised discount, may be excluded from targets and commission calculations.
  • Deliberately discounting or manipulating pricing to obtain target credit or commission may be investigated as misconduct and commission manipulation.

Targets must be achieved through proper selling, service and customer value—not by giving away Biket's gross profit.

6. Sales Ownership

The salesperson who creates the customer experience and meaningfully assists the customer owns the sale, and that employee's sales code must be used.

  • Engagement includes greeting the customer, identifying needs, providing advice, assisting with sizing or compatibility, showing products, answering questions, preparing a quotation or continuing an existing sales enquiry.
  • Scanning items, accepting payment or entering a POS code does not by itself create ownership of a sale.
  • If one employee assisted the customer and another merely processes payment, the assisting employee's code must be used.
  • Knowingly claiming another employee's sale or manipulating sales codes may be investigated as misconduct.

7. Monthly Performance Requirements

The following requirements support Biket's sales, stock accuracy, product knowledge and cycling culture:

  • Trek University: the employee must have at least 3,000 Trek U points on the commission payment date.
  • Shop rides: required shop rides take place weekly. Commission-earning staff must complete the required weekly shop-ride participation for the month, subject to any management-approved exception.
  • Cycle counts / stock takes: the employee must complete all assigned monthly stock takes and cycle-count responsibilities accurately and by the required deadline.
  • Leads list and follow-up: the employee must keep assigned leads current, record contact attempts and outcomes, and complete required customer follow-ups by phone, WhatsApp or email where appropriate.
  • NPS: the employee must meet the NPS target communicated for the relevant commission period and must follow the required customer-feedback and service-recovery process.
  • Workshop turnaround: workshop commission earners must maintain the required service turnaround of 72 hours or less for qualifying workshop jobs. Time awaiting customer approval, unavailable parts, supplier action or another documented circumstance outside the workshop employee's reasonable control may be excluded where management verifies the delay.

8. Commission Adjustments for Missed Requirements

Missing a performance requirement does not automatically reduce commission to zero. Instead, each missed requirement category results in a 10% reduction of the total commission calculated for that month:

  • Below 3,000 Trek U points on the commission payment date: 10% reduction.
  • Required weekly shop-ride participation not completed for the month without an approved exception: 10% reduction.
  • Assigned monthly cycle counts / stock takes not completed accurately and on time: 10% reduction.
  • Assigned leads list not kept current, required contact attempts or outcomes not recorded, or required customer follow-ups not completed: 10% reduction.
  • Applicable monthly NPS target not achieved: 10% reduction.
  • For workshop commission earners, the verified 72-hour-or-less turnaround requirement not achieved for qualifying workshop jobs: 10% reduction.
  • Substantiated poor customer service or an avoidable employee mistake resulting in a low Google review is weighted according to the review rating:
    • 3-star review: 30% reduction of the commission otherwise payable for that month.
    • 2-star review: 40% reduction of the commission otherwise payable for that month.
    • 1-star review: 50% reduction of the commission otherwise payable for that month.

    The star rating alone does not trigger an adjustment. Biket must reasonably establish that the review relates to the employee and directly resulted from that employee's poor service, failure to follow procedure, negligence or avoidable mistake, after considering the available evidence and giving the employee a fair opportunity to respond. Reviews caused mainly by pricing, stock availability, company policy, another employee, a third party, an unreasonable customer demand or circumstances outside the employee's reasonable control will not affect commission.

Every missed performance-requirement category listed above results in a separate 10% reduction. These adjustments are cumulative: one missed category leaves 90% of the calculated commission payable, two leave 80%, three leave 70%, and so on. The same category is applied once per commission period even if it contains more than one missed item, unless the written commission structure expressly states otherwise. Where a substantiated low-review adjustment applies, the applicable 30%, 40% or 50% reduction is applied to the commission otherwise payable after the standard 10% performance-requirement adjustments.

These are prospective conditions and adjustments to the conditional commission calculation under this scheme. They are not deductions from basic salary and may not be applied retrospectively to commission already earned under an earlier agreed structure. Management will verify completion records and any customer-service finding before commission is finalised, will consider approved leave, incapacity or another documented exception where appropriate, and will provide the employee with a reasonable explanation of any adjustment.

9. Worked Examples

Example A — 90% achievement, no accelerator:
An employee has R900,000 in qualifying sales against a R1,000,000 target. The rate is 0.9%. Gross commission is R8,100. If all requirements are completed, R8,100 is payable.

Example B — 120% achievement with accelerator:
An employee has R1,200,000 in qualifying sales against a R1,000,000 individual target. Without all three channels reaching target, the rate would remain capped at 1.0%. If every commission-earning employee reaches their individual target and POS, Hub / Workshop and Online Store all reach target, the team accelerator unlocks the 1.5% rate. Gross commission is then R18,000.

Example C — two missed requirements:
If gross commission is R18,000 and the employee misses the Trek U and shop-ride requirements, two 10% adjustments apply. The payable commission is 80% of R18,000, which is R14,400.

Example D — substantiated low Google review:
If R10,000 commission remains payable after the standard performance adjustments, a substantiated 3-star review reduces it by 30% to R7,000; a substantiated 2-star review reduces it by 40% to R6,000; and a substantiated 1-star review reduces it by 50% to R5,000.

10. Calculation and Payment Timing

Commission is calculated after the relevant calendar month has ended and the month's sales, returns, channel results and performance requirements have been verified.

For example, July commission is calculated after July closes and is then added to the employee's August salary. Commission will appear separately on the employee's payslip and will be subject to the payroll treatment and statutory deductions required by law.

Commission is not final until Biket has completed the monthly verification. Any genuine calculation or allocation error may be corrected, with the employee given a reasonable explanation of the correction.

11. Administration and Fair Application

  • Employees are responsible for ensuring that sales are allocated to the correct sales code and that required activities are recorded.
  • Management may request supporting records for sales ownership, shop rides, Trek U points, completed stock counts, leads and customer follow-ups, NPS results and workshop turnaround.
  • Disputes about a calculation or sale allocation should be raised promptly and before payroll is finalised where reasonably possible.
  • The scheme will be applied consistently, subject to documented targets, verified results and reasonable management review.
  • Biket may prospectively amend targets or commission rules by communicating the change in writing before the affected commission period, subject to applicable employment terms and law.

Hit your target. Help every channel win. Keep your knowledge sharp, ride with the team and keep the stock accurate.